Q. What is the eisys mailing address?
A. 112 28th Street South • Birmingham, AL 35233
Q. What are your terms, conditions and warranty?
A. Please refer to our "Terms & Conditions"- click here.
Q. How can I get pricing information?
A. Contact eisys to discuss your specific needs.
Q. Are custom sizes available for any of your products?
A. Yes, contact eisys for details and custom limitations.
Q. How do I place an order?
A. All orders must be placed in writing. eisys accepts US mail, credit cards, fax orders and purchase orders with an authorized signature. All new customers must complete the eisys account information and credit application forms. And you must be approved as a new customer prior to our acceptance of the order. Please see our
"Terms & Conditions" for details.
"Terms & Conditions" for details.
Q. Do you have AutoCAD symbols for your products?
A. Yes, please contact eisys to request AutoCAD symbols.
Q. Do you have literature or resource material for your products?
A. Product fact sheets are available on each product's web page. Additional brochures are available upon request. Contact eisys.
Q. What are your typical freight and shipping costs?
A. Freight and shipping costs vary greatly depending on the destination and weight of the product. eisys includes estimated
freight and shipping costs in our quote. All products are shipped knock-down, unless otherwise agreed.
Cartons and crates are heavy and may require assistance in receiving. Inside delivery is not included unless requested.
If damage is visible to any carton or crate, note all damages on the delivery ticket. issues will handle all freight claims for you unless otherwise agreed. You must notify issues, in writing, within 48 hours of receipt of products, if any damages are visible. issues also requires that you open all crates and cartons to inspect for any hidden damages. issues requires a detailed list of all damages to the products and photographic documentation of the damages submitted to us, within 3-5 working days. Refer to our "Terms and Conditions" for more information.
Q. What are your manufacturing and delivery times?
A. eisys maintains inventory of our standard products. Our sales staff will advise you if the products listed on your proposal are available in our inventory. If your project specifications require a special order, our sales staff will advise you. Typical lead times for special orders is 8-10 weeks. Typical transit time is 3-7 days.
Q.What is the recommended care and cleaning instructions for eisys visual presentation products?
A. For a PDF of care and cleaning instructions- click here.